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Whether you need guidance on choosing the right equipment or have a question about your order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger equipment such as smith machines and treadmills may ship via freight carrier, and we will provide tracking details once your order is on its way.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment. For freight deliveries of larger gym equipment, the carrier may also contact you to schedule a delivery window.
What is your return policy?
We offer 30-day returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return. Our team is happy to walk you through the process if you need assistance.
Can I exchange an item for a different model?
We are happy to help with exchanges within the return window. Please contact us with your order number and the item you would like instead, and we will guide you through the exchange process as outlined in our Return Policy.
How do I choose the right adjustable dumbbells or weight set?
It depends on your training goals and available space. Adjustable dumbbells are ideal for home gyms where space is limited, while Olympic weight sets offer more flexibility for barbell-based strength training. Feel free to contact us and we can help you select the right setup for your needs.
What should I consider before purchasing a smith machine or treadmill?
Measure your available floor space and ceiling height before ordering, especially for smith machines. For treadmills, consider the motor type, belt size, and your intended usage frequency. Our team can help you compare models to find the best fit for your home gym.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your home gym? Returns are accepted within 30 days, backed by our return policy.
Free Continental Shipping
Owned and operated by Elevate Performance Supplies, we offer free shipping on most orders within the Continental U.S.
